Fare Rules
Our fares are structured to provide you with choices as you plan to fly with us.
Flight date and time changes
gSaver
Flight date and time are changeable, subject to payment of any applicable change fees. Fare difference may also apply in the event of date/time change. No residual amount will be given to the passenger in any event where the new fare is lower than what was paid for the original booking. Date and time changes are allowed up to 2 hours before the scheduled departure time for the relevant flight; otherwise, a missed departure fee will apply, together with a fare difference where applicable if the passenger fails to check-in and board the flight.
gClassic
Flight date and time are changeable, subject to payment of any applicable change fees. Fare difference may also apply in the event of date/time change. No residual amount will be given to the passenger in any event where the new fare is lower than what was paid for the original booking. Date and time changes are allowed up to 2 hours before the scheduled departure time for the relevant flight, otherwise, a missed departure fee will apply, together with a fare difference where applicable if the passenger fails to check-in and board the flight.
gFlex
Flight date and time are changeable, subject to payment of any applicable change fees. Fare difference may also apply in the event of date/time change. No residual amount will be given to the passenger in any event where the new fare is lower than what was paid for the original booking. Date and time changes are allowed up to 2 hours before the scheduled departure time for the relevant flight; otherwise, a missed departure fee will apply, together with a fare difference where applicable if the passenger fails to check-in and board the flight.
Name Correction
gSaver
Correction for misspelt name can be made through gCare agents for free. A maximum of 3 characters is permitted to be changed in a name per passenger. For this purpose, a "name" refers to the full name of a passenger as it appears on the ticket, including first, middle and last names. Note that a fee applies when name correction is done at any Airport desk.
gClassic
Correction for misspelt name can be made through gCare agents for free. A maximum of 3 characters is permitted to be changed in a name per passenger. For this purpose, a "name" refers to the full name of a passenger as it appears on the ticket, including first, middle and last names. Note that a fee applies when name correction is done at any Airport desk.
gFlex
Correction for misspelt name can be made through gCare agents for free. A maximum of 3 characters is permitted to be changed in a name per passenger. For this purpose, a "name" refers to the full name of a passenger as it appears on the ticket, including first, middle and last names. While you are advised to make your name correction through our contact center, it can also be done at the Airport desk at no cost for this fare product class.
Infant Fare
gSaver
A Fee of NGN10,000 or such other fare as the Company may stipulate from time to time, is charged for the carriage of an infant on the lap of the adult.
gClassic
A Fee of NGN10,000 or such other fare as the Company may stipulate from time to time, is charged for the carriage of an infant on the lap of the adult.
gFlex
A Fee of NGN10,000 or such other fare as the Company may stipulate from time to time, is charged for the carriage of an infant on the lap of the adult.
Child Fare
gSaver
This is the same as fare for adults or for occupying a seat.
gClassic
This is the same as fare for adults or for occupying a seat.
gFlex
This is the same as fare for adults or for occupying a seat.
Cabin Baggage
gSaver
Allowable 7KG Cabin Baggage with dimensions: 55cm X 40cm X 24cm, (all inclusive - Carry on purse/Handbag and/or Laptop, Trolley Bag and/or Backpack)
gClassic
Allowable 7KG Cabin Baggage with dimensions: 55cm X 40cm X 24cm, (all inclusive - Carry on purse/Handbag and/or Laptop, Trolley Bag and/or Backpack)
gFlex
Allowable 7KG Cabin Baggage with dimensions: 55cm X 40cm X 24cm, (all inclusive - Carry on purse/Handbag and/or Laptop, Trolley Bag and/or Backpack)
Checked Baggage Allowance
gSaver
0 KG checked baggage included in this fare product class. Passengers can purchase checked baggage weight allowance in KG depending on their need.
gClassic
1 item, not weighing more than 15kg checked baggage allowance is included in this fare product class. Passengers can purchase additional checked baggage weight allowance in KG depending on their need.
gFlex
1 item, not weighing more than 23kg checked baggage allowance is included in this fare product class. Passengers can purchase additional checked baggage weight allowance in KG depending on their need.
Infant Baggage Allowance
gSaver
Passengers with infants are allowed 1 checked baggage item, not weighing more than 5kg for their infants.
gClassic
Passengers with infants are allowed 1 checked baggage item, not weighing more than 5kg for their infants.
gFlex
Passengers with infants are allowed 1 checked baggage item, not weighing more than 5kg for their infants.
Web Check-in and Seat Selection
gSaver
WEB Check-in is open within 24 hours to 3 hours before scheduled departure time. There is an applicable SEAT FEE for any preference seat selected. Otherwise, the seat will be AUTO ASSIGNED at the Airport for passengers in this fare category.
gClassic
WEB Check-in is open within 48 hours to 3 hours before scheduled departure time. This Fare is entitled to select any STANDARD SEAT in the Aircraft for free. There is an applicable SEAT FEE for any preference seat selected other than a STANDARD SEAT.
gFlex
WEB Check-in is open within 48 hours to 3 hours before scheduled departure time. This Fare is entitled to select ANY SEAT in the Aircraft for free.
Airport Check-in
gSaver
An Airport Transactional Fee is applicable for Check-in and Boarding Pass issuance at any Airport Desk.
gClassic
An Airport Transactional Fee is applicable for Check-in and Boarding Pass issuance at any Airport Desk.
gFlex
Airport Check-in to obtain boarding pass is available at no cost for this fare product class. Nonetheless, gFlex customers are encouraged to Check-in on the WEB.
Seat Selection at Airport
gSaver
Seat Fee will apply for selection of any preference seat.
gClassic
Seat fee will apply for selection of any preference seat other than a STANDARD SEAT.
gFlex
ANY SEAT selected for this fare class is also free at the Airport.
Inflight Meals
gSaver
To be purchased on Green Africa's website at the point of booking or post booking up to 3 hours before scheduled flight departure time.
gClassic
To be purchased on Green Africa's website at the point of booking or post booking up to 3 hours before scheduled flight departure time.
gFlex
To be purchased on Green Africa's website at the point of booking or post booking up to 3 hours before scheduled flight departure time.
Voluntary Cancellations and Refund
gSaver
Voluntary cancellation is not allowed and purchased tickets are non-refundable.
gClassic
Voluntary cancellation is not allowed and purchased tickets are non-refundable.
gFlex
Voluntary cancellations are allowed, subject to refunds being made as Green Africa Coupons.
Name Change
gSaver
Not allowed
gClassic
Not allowed
gFlex
Not allowed
Voluntary Route Change
gSaver
Allowed, subject to the payment of a rerouting fee and any fare difference as may apply
gClassic
Allowed, subject to the payment of a rerouting fee and any fare difference as may apply
gFlex
Allowed for free and a fare difference may apply
No Show or Missed Departure
gSaver
Customer may reschedule a No show or Missed Departure during the validity of the relevant booking, provided that any new date must fall within the original validity of the booking. A missed departure fee will apply, together with a fare difference where applicable
gClassic
Customer may reschedule a No show or Missed Departure during the validity of the relevant booking, provided that any new date must fall within the original validity of the booking. A missed departure fee will apply, together with a fare difference where applicable
gFlex
Customer may reschedule a No show or Missed Departure during the validity of the relevant booking, provided that any new date must fall within the original validity of the booking. A missed departure fee will apply, together with a fare difference where applicable
Ticket validity
gSaver
A Ticket is valid for one year from the date of commencement of travel, or if no portion of the Ticket is used, for one year from the date of issue. Please note that all Green Africa tickets are treated as one-way, including round trips, which are considered as two individual tickets.
gClassic
A Ticket is valid for one year from the date of commencement of travel, or if no portion of the Ticket is used, for one year from the date of issue. Please note that all Green Africa tickets are treated as one-way, including round trips, which are considered as two individual tickets.
gFlex
A Ticket is valid for one year from the date of commencement of travel, or if no portion of the Ticket is used, for one year from the date of issue. Please note that all Green Africa tickets are treated as one-way, including round trips, which are considered as two individual tickets.
Number of Flight date and time changes allowed
gSaver
A Customer is eligible to reschedule a missed flight as many times as required within the validity period of the ticket, subject to the payment of applicable fees
gClassic
A Customer is eligible to reschedule a missed flight as many times as required within the validity period of the ticket, subject to the payment of applicable fees
gFlex
A Customer is eligible to reschedule a missed flight as many times as required within the validity period of the ticket, subject to the payment of applicable fees